FAQ

Frequently Asked Questions (FAQ)

General Information

What services does Frome Hardware offer?
Frome Hardware provides a mix of retail and custom laser cutting services. In our shop, you’ll find high-quality homewares and utilitarian objects, alongside the option to personalise items using our in-house CO2 lasers. We also take commissions for custom designs on items you bring to us or for larger projects for businesses.

Where is Frome Hardware located?
We are based in Frome, Somerset, a beautiful and vibrant town known for its independent businesses and creative community.

Laser Cutting Services

What materials can you work with?
We can cut and engrave a wide variety of materials, including wood, acrylic, leather, and certain types of fabric. However, we cannot cut metal or PVC due to safety and equipment limitations. If you’re unsure whether your material is suitable, feel free to ask us.

Do you offer engraving on metal, slate, or glass?
Yes, we can engrave on metals that are painted, powder-coated, or anodised, as well as using products like Thermark to create permanent marks. Additionally, we can engrave onto slate and glass. These materials are well-suited for intricate designs or personalised gifts, though the results on glass may have a frosted effect rather than deep engraving. If you have specific requirements, please get in touch for guidance.

What file formats do you accept for laser cutting?
We prefer vector-based files like .AI, .EPS, or .SVG for cutting and engraving projects. If you don’t have these, we can help convert your design for a small additional fee. Please note that high-resolution raster images (.JPG, .PNG) are required for photo engraving.

Can you help with design work?
Yes, we can assist with creating or adjusting designs. Please note that design work may incur an additional fee, which we’ll agree upon before starting. To save time, we encourage customers to bring print-ready files whenever possible.

What is your pricing structure for laser cutting?
Pricing is based on material, machine time, and any additional design or preparation work. As a general guideline, our laser time is charged at £2 per minute. We’re happy to provide quotes based on your specific project.

How long does a project typically take?
Turnaround times depend on the complexity of the project and our current workload. For most small-scale projects, we aim to complete work within 3-5 business days. Larger or more intricate jobs may take longer—we’ll provide an estimated completion date when you place your order.

Retail Products

Do you offer personalisation for items purchased in the shop?
Yes! Many of our retail items can be personalised using our laser cutting service.

Can I order products online?
Yes, our website features a selection of our most popular products. Visit our online store to explore what’s available.

Do you offer shipping?
We ship across the UK. Shipping rates and times vary based on the size and weight of your order. We’ll provide full details during the checkout process.

Custom Projects

Can you work with businesses on bulk orders or custom commissions?
Absolutely! We frequently collaborate with businesses for branded merchandise, signage, and other custom projects. Let us know your needs, and we’ll provide a tailored quote.

What’s the best way to start a custom project?
The easiest way to begin is to fill out our project enquiry form [insert link] or email us with the details of your project, including dimensions, material preferences, and any design files you have.

Other Questions

What are your opening hours?
Our opening hours are:

• Tuesday to Thursday: 9 AM - 5 PM

• Friday: 9 AM - 5 PM

• Saturday: 9 AM - 4 PM We are closed on Sundays and Mondays.

How can I contact you?
The best way to reach us is via email at [insert email address]. For the latest updates, follow us on Instagram at @fromehardware.

If you have a question not listed here, don’t hesitate to get in touch—we’re happy to help!